Tools
Define tool schemas and webhooks.
No custom tools yet.
Built-in Tools
Internal tool implementations attached automatically via agent capabilities.
Phone Orders
View Cart
view-cart
Show the current contents of the customer's cart
Remove from Cart
remove-from-cart
Remove an item from the customer's cart
Browse Menu
browse-menu
Browse menu items by category or price range
Check Order Status
check-order-status
Check the current cart/order status and total
VIP Recognition
Look Up Customer
lookup-customer
Look up customer VIP status and order history by phone number
Complaint Resolution
Offer Compensation
offer-compensation
Offer refunds, free items, or discounts to resolve complaints
Log Complaint
log-complaint
Record a customer complaint for tracking and analysis
Escalate to Manager
escalate-to-manager
Transfer the call to a human manager
Catering
Create Catering Quote
create-catering-quote
Generate a catering quote for events and large orders
After Hours
Schedule Callback
schedule-callback
Schedule a callback for after-hours or follow-up
Feedback
Collect Feedback
collect-feedback
Record customer feedback and ratings
other
Send Text Message
send-text-message
Send an SMS text message to a customer